This privacy policy explains how Safa Palvelut collects and processes personal data. It applies to all users and customers of our services.

If you have any questions about this privacy policy or want to exercise your rights, you can contact us at: info@safapalvelut.fi.

1. How and from where we collect personal data

Most personal data is collected directly from you:

  • When ordering services: We collect your contact details and information about the service you requested, including the service location and any special requests.

  • When contacting us: We save messages, feedback, and details about devices and channels used for communication.

  • Marketing and communication: We collect data to send service updates, customer surveys, and to measure communication and marketing effectiveness.

  • Digital services usage: We may collect data about website or app usage, including IP address, browser type, and session duration, for analytics and service improvement purposes.

We may also collect data from external sources for marketing or campaign purposes.

2. Types of data we process

  • Basic and contact information: name, address, phone number, email address.

  • Service-related information: orders, payment details, billing information, and feedback.

  • Digital service usage data: website and app activity, newsletter subscriptions, and user accounts.

  • Other information: user profiles, interests, and given consents.

3. Purposes of processing personal data

  • Service delivery: For example, invoicing and scheduling appointments.

  • Legal obligations: Compliance with accounting, taxation, and other statutory requirements.

  • Consent-based processing: Sending newsletters and targeted advertising.

  • Legitimate interests: Statistics, analytics, and service improvement.

  • Security and fraud prevention: Log data and activity monitoring.

  • Customer support and communication: Responding to inquiries and sending service-related updates.

4. Sharing personal data

We may share personal data with trusted third-party service providers, such as:

  • Marketing partners for campaigns

  • IT and cloud service providers

  • Subcontractors or consultants supporting our services

Personal data may also be shared with authorities when required by law or in connection with business transactions.

5. International transfers

Some of our service providers may process data outside the EU. In such cases, we ensure appropriate safeguards to maintain a high level of data protection.

6. Data retention

We retain personal data as long as needed to provide services. Certain data may be retained to comply with legal obligations, even after the customer relationship ends. Marketing consent data is kept until you withdraw it.

7. Your rights

You have the following rights:

  • Access to your data and copies

  • Correction and updating of your data

  • Deletion of data (with some limitations)

  • Objection to processing, especially for direct marketing

  • Restriction of processing

  • Data portability to another service provider

8. Updates to this privacy policy

We may update this privacy policy as our services evolve. The latest version is always available on our website.